Raise a concern. We will listen.
Every complaint is recorded, acknowledged and tracked to closure under our Board-approved Grievance Redressal Policy, with a clear path to escalate if you are not satisfied.
How to raise a complaint
Three ways to reach us.
By phone
Call +91 85620 00111 on working days and tell us your concern. We will note it and share a reference.
By email
Write to bluecityfincap@gmail.com with your name, loan account number and details of the issue.
In writing or in person
Visit or write to our corporate office at Vinod Tower, 401, L.I.G.H., Chopasni Road, Jodhpur 342008.
Escalation matrix
Raise a concern in three simple levels.
Move to the next level only if you are not satisfied with the response, or do not hear back within the stated time.
- Level 1
Customer service
Call +91 85620 00111 or write to bluecityfincap@gmail.com. We acknowledge every complaint and aim to resolve it within 7 working days.
- Level 2
Nodal Officer: Nitesh Soni
Not satisfied, or no reply in time? Write to our Nodal Officer at bluecityfincap@gmail.com, quoting your complaint reference.
- Level 3
RBI Ombudsman
Complaint rejected, not resolved within 30 days, or unhappy with our reply? File on the RBI Complaint Management System.
cms.rbi.org.in
Our Nodal Officer
Escalate to
Nitesh Soni.
If your complaint is not resolved to your satisfaction at the first level, or you have not heard back within the expected time, write to our Nodal Officer. Quote your complaint reference number so the case can be reviewed quickly.
The Nodal Officer reviews the complaint independently of the team that first handled it, and replies to you in writing.
Nodal Officer
Nitesh Soni
Principal Officer (Risk) & Nodal Officer
Vinod Tower, 401, L.I.G.H., Chopasni Road, Jodhpur 342008
RBI Ombudsman
If you are still not satisfied.
You can approach the RBI Ombudsman under the Reserve Bank – Integrated Ombudsman Scheme, 2021 if your complaint is rejected, not answered within 30 days, or you are not satisfied with the reply.
File your complaint online on the RBI Complaint Management System within one year of receiving our final reply.
Reserve Bank of India
- Online: cms.rbi.org.in
- Toll-free contact centre: 14448
- Free of charge for customers
- Complain to us first, then the Ombudsman
Complaint FAQs
Questions about
raising a complaint.
Can’t find what you’re looking for? Call us on +91 85620 00111.
We acknowledge every complaint and aim to resolve it within 7 working days. If more time is needed, for example when records must be checked, we will tell you why and keep you updated.